State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ronna Kuehnel
June 26, 2025
5
out of
5
rating by Ronna Kuehnel
"Thank you Kathy for the outstanding customer service. She answered all my questions and got back to me quickly. She was a pleasure to work with. Also, she is very kind and personable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Linda Skelton
June 26, 2025
5
out of
5
rating by Linda Skelton
"We had another wonderful experience with State Farm! Jennifer was extremely helpful with obtaining insurance on our new car. She was friendly, and very quick to get our policy updated. Thank you, Jennifer!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cindy Myers
June 26, 2025
5
out of
5
rating by Cindy Myers
"Tom and his team always go to bat for us! This post is from Rick who was very please with how Kimberly took care of business for us with the bank."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kayla Bruhn
June 25, 2025
5
out of
5
rating by Kayla Bruhn
"I have been a policyholder/worked with Garett for 18 years! Highly recommend."
We responded:
"Thank you for reviewing our office, Kayla!! We’re thrilled to know you had a positive experience with Garett and the team here at Tom Lane State Farm Insurance in Bethalto!. Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you for your long-term partnership with us! Much appreciated!!"
Ashley Woody
June 25, 2025
5
out of
5
rating by Ashley Woody
"Kimberly was so helpful and very friendly"
We responded:
"Thank you for your 5-star review Ashley! My team here at Tom Lane State Farm Insurance in Bethalto and I are happy to be your good neighbor!"
Christie Sands
June 25, 2025
5
out of
5
rating by Christie Sands
"State Farm has been my insurance for over 30 years with no complaints! Tom’s office is amazing, Garett is my go to as we have lots of moving vehicles and residence. I’d highly recommend their experience and knowledge to everyone I know 🚗🏍️🏡"
We responded:
"We appreciate your review, Christie!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your long tenure as a customer!"
julie rocker
June 25, 2025
5
out of
5
rating by julie rocker
"The agents are always friendly and happy to help."
We responded:
"We appreciate your review, Julie!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Maggie Rodriguez
June 25, 2025
5
out of
5
rating by Maggie Rodriguez
"Love going through Garett Braun at Tom Lane State Farm!! Great service, great prices!! You won't be disappointed! I hit 2 deer a few months back and he helped me handle my claim seamlessly. It was all taken care of including the rental!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Keith Allen
June 25, 2025
5
out of
5
rating by Keith Allen
"Easy to deal with!"
We responded:
"We’re honored by your positive feedback Keith! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lis Engwall
June 21, 2025
5
out of
5
rating by Lis Engwall
"I called to make a payment and change a phone number that I was unable to do online for some reason. Kimberly quickly helped me and got everything done very easily. She was super sweet and wonderful to work with!"
We responded:
"Thank you for your 5-star review Lis!! Kimberly and her teammates here at Tom Lane State Farm Insurance in Bethalto I are very happy to be your good neighbor!!! Thank you for your business!!"
Bryan Birdsong
June 20, 2025
5
out of
5
rating by Bryan Birdsong
"Great customer services and very friendly! They handled are claim very quickly and made sure that are vehicle was taken care of."
We responded:
"Thank you for your 5-star review Bryan!! My State Farm team and I are happy to be your good neighbor!"
Jill Gocal
June 20, 2025
5
out of
5
rating by Jill Gocal
"Tom and his office team are always professional, friendly and ready to help. From small requests to getting my car fixed from hail. They have been a great partner."
We responded:
"We’re honored by your positive feedback Jill! All of here at Tom Lane State Farm Insurance in Bethalto look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Heidi Masching
June 17, 2025
5
out of
5
rating by Heidi Masching
"I have had nothing but great experiences at Tom Lane State Farm. Everyone I have spoken to has been wonderful and quick to answer my questions or adjust my policies as needed. I'd recommend them to anyone."
We responded:
"Thank you for taking the time to share your thoughts, Heidi!! We’re glad to know you’re satisfied with the service here at Tom Lane State Farm Insurance in Bethalto!! If you ever have any questions or need assistance, we’re here to help! Thank you for your business!!"
Ryan Moss
June 16, 2025
5
out of
5
rating by Ryan Moss
"Great people! I have never had a bad experience."
We responded:
"Hi Ryan! Thank you for this great review!! It’s our pleasure to assist you with your insurance needs for so many years here at Tom Lane State Farm Insurance in Bethalto! We very much appreciate you your long-term trust! If there is anything else we can do to help, please let us know!"
Travis Dale
June 13, 2025
5
out of
5
rating by Travis Dale
"I've had Tom Lane for years. They are always helpful anytime I've had insurance needs."
We responded:
"Thank you, Travis! All of us here at Tom Lane State Farm Insurance in Bethalto have been very pleased to provide you with great service!! If there is anything else we can do for your insurance needs, just let us know!"
Lorena Redman-Brown
June 13, 2025
5
out of
5
rating by Lorena Redman-Brown
"Kimberly was very helpful, kind, and patient. She assists with any questions and is an asset to State Farm"
We responded:
"Thank you for these kind words Lorena and for the review! We are so thankful for our long term customers like you and are very glad all of us here at Tom Lane State Farm continue to meet your insurance and financial services needs! Thank you for your business!"
Mike DeClue
June 13, 2025
5
out of
5
rating by Mike DeClue
"Jennifer what a pleasure working with you on all of my insurance needs. Thanks for saving us money on everything. What great people that are in Tom Lane’s office."
We responded:
"Thank you for this great review, Mike! We appreciate it and your kind words about Jennifer as well!! All of us here at Tom Lane State Farm Insurance in Bethalto are delighted to welcome you aboard!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Jim S
June 5, 2025
5
out of
5
rating by Jim S
"Kathy very helpful and friendly"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
melody woolsey
May 31, 2025
5
out of
5
rating by melody woolsey
"I have been talking to Kimberly about policies and she has been great with information. So today I sent her my documents for some quotes. Kimberly is so kind and friendly."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Reece Girth
May 31, 2025
5
out of
5
rating by Reece Girth
"We receive excellent service and care from Tom Lane and Jennifer at State Farm. Highly recommend!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jenny Hodges
May 31, 2025
5
out of
5
rating by Jenny Hodges
"I’ve been with State Farm for many years and their customer service has always been excellent. Friendly, reliable, and easy to work with—highly recommend! Thank you for all your help, Jennifer!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lisa Reynolds
May 31, 2025
5
out of
5
rating by Lisa Reynolds
"This was the first time I've switched insurance companies in 20 years. My agent, Jen Apotheker, is awesome, as well as their whole staff! Jen was able to save us quite a bit of money."
Wayne Cummings
May 30, 2025
5
out of
5
rating by Wayne Cummings
"I recently talked to Jennifer Apothoker about finding me a better rate than I currently have. She listened to my situation and offered solutions. She was very patient and listened intently and was so helpful with my situation! She was fantastic!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alex Seldon
May 30, 2025
5
out of
5
rating by Alex Seldon
"Jennifer helped us with lowering policy and adding our daughter and got payments to be in our range. Def pleased with her help and the service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Melissa Fields
May 30, 2025
5
out of
5
rating by Melissa Fields
"I worked with Jennifer at to get my car insurance down annd add my daughter. I’m very pleased with her service and how she handled every thing amazing! She goes beyond and I’m so pleased with her"