State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lauren
December 23, 2025
5
out of
5
rating by Lauren
"Garett Braun has been so kind and helpful. He’s my go to for answers to all my many questions. He’s very patient with all the different scenarios I present him. He is always quick to respond and to give an informational explanation. I’ve been super impressed with every interaction."
Vicki Broyles
December 23, 2025
5
out of
5
rating by Vicki Broyles
"A text to Jennifer @Tom Lane State Farm requesting added coverage to my Homeowners Policy and the extra coverage was added in the snap of a finger! This Agency is the Best of the Best in the Riverbend! Great group of professionals at this office! All of my Insurance needs met in one place. They have me for life! Well Done, everyone!"
We responded:
"Thank you for the great response Vicki. Sure appreciate you being a long time customer with Tom Lane State Farm here in Bethalto!!"
Manhar Maisuria
December 20, 2025
5
out of
5
rating by Manhar Maisuria
"Excellent service"
We responded:
"Thank you for this 5-star review Manhar!! We at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all of our customers are well taken care of. Thank you for your business!"
Brooke Isringhausen
December 19, 2025
5
out of
5
rating by Brooke Isringhausen
"Everyone is friendly and helpful."
We responded:
"Thank you for reviewing our State Farm office Brooke! We’re thrilled to know you had a positive experience with the team here at Tom Lane State Farm Insurance in Bethalto!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs!! Have a great Christmas season!!"
Tom & Winnie DeLuca
December 19, 2025
5
out of
5
rating by Tom & Winnie DeLuca
"Great service and smiling faces! Kimberly was outstanding!"
We responded:
"We appreciate your review, Tom! We are delighted to know you had a great experience with Kimberly. She and her teammates at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all our customers are well taken care of! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Your long tenure as a customer with us is greatly appreciated! Thank you!"
Misty Floyd
December 17, 2025
5
out of
5
rating by Misty Floyd
"Lauren was wonderful and explained my policies perfectly!"
We responded:
"We’re honored by your great review, Misty!! Lauren and her teammates here at Tom Lane State Farm Insurance in Bethalto are very happy to provide you and all our customers with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Dan Gonzales
December 17, 2025
5
out of
5
rating by Dan Gonzales
"Jennifer did a great job at helping me save money and made it very easy. She was patient and listened to all my suggestions. Thank you."
We responded:
"Thank you for reviewing our State Farm office Dan! We’re thrilled to know you had a positive experience with us; Jennifer and her teammates here at Tom Lane State Farm Insurance in Bethalto put your satisfaction as our top priority! We look forward to continuing to support your insurance needs."
Wally Peal
December 17, 2025
5
out of
5
rating by Wally Peal
"Everyone is so helpful to help out."
We responded:
"We’re honored by your positive feedback Wally!! All of us at Tom Lane State Farm Insurance in Bethalto look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your long tenure as a customer!"
William Scott Woods
December 12, 2025
5
out of
5
rating by William Scott Woods
"Kimberly and all staff at Tom Lane, State Farm are awesome. Very helpful and professional even with minor questions or needs. I highly recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kimberly and her teammates at Tom Lane State Farm Insurance in Bethalto!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Anita Teets
December 11, 2025
5
out of
5
rating by Anita Teets
"Tom Lane’s State Farm office personnel are absolutely wonderful! Super helpful, kind, knowledgeable and I’m so thankful that I know they are always here for me 💯"
We responded:
"Thanks for this great review Anita!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you for your business!!"
Kennedy Hayes
December 11, 2025
5
out of
5
rating by Kennedy Hayes
"I just want to give a HUGE shoutout to Jennifer! We were moving, and I was in a hurry to get our renters policy changed/revised. She was so very helpful, and even though I messed up the start date, she was so kind, patient, and prompt! Everyone at this office is so kind and helpful! May God bless you all!! —Angie Hayes"
We responded:
"Thank you for this great review, Angie!! We’re so happy to be able to help you! Many thanks to you and Miles and the kids for being long-term customers of Tom Lane State Farm Insurance in Bethalto! If you ever have any questions or need assistance, Jennifer and her teammates are here to help! Thank you!"
John Ervin
December 8, 2025
5
out of
5
rating by John Ervin
"Kimberly went above and beyond to help me get my phone and my drive safe and save. I’m so happy to be with a family oriented office!"
We responded:
"We’re thankful for your feedback John! It’s our pleasure to assist you with your insurance needs. We are very happy to have you here with us at Tom Lane State Farm Insurance in Bethalto! If there is anything else we can do to help, please let us know! Thank you!!"
debbie wood
December 8, 2025
5
out of
5
rating by debbie wood
"Kimberly was amazing! We were able to get my Phone all set up and good to go. Office staff is amazing. Top Notch."
We responded:
"We’re honored by your positive feedback! All of us here at Tom Lane State Farm Insurance in Bethalto look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Anna
December 5, 2025
5
out of
5
rating by Anna
"Lauren was awesome! She was able to get me a fantastic rate. She was very professional and polite! This is a great office to work with."
We responded:
"Anna - thank you for this great review! Katie and all our team at Tom Lane State Farm really strive to go the extra mile to help meet our customer's insurance needs. Thank you for your business!"
Tammy Mcbride
December 4, 2025
5
out of
5
rating by Tammy Mcbride
"Jennifer was awesome!! If you need anything she is the girl! She is helpful and very professional. Helped me so much Thank you 💓"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Natalie Kessler
December 3, 2025
5
out of
5
rating by Natalie Kessler
"I received a call from Kathy from Tom Lane State Farm Insurance. She had a question concerning our residence. She was so friendly and resolved the matter quickly! So nice to talk to!"
We responded:
"Thank you for taking the time to give us this great review, Natalie!! We’re glad to know you’re satisfied with the service our team here at the office provides. It is our main priority to make sure you and all our customers are well taken care of. If you ever have any questions or need assistance, we’re here to help! Thank you for your business!!"
Brittany Smith
December 3, 2025
5
out of
5
rating by Brittany Smith
"Kimberly Sproull very helpful and gave me good advice"
We responded:
"Thanks for this great review and kind words, Brittany!! I'm very happy she was able to make things so much better for you!! Thank you for your trust in Tom Lane State Farm Insurance Agency to handle your insurance and financial services business!!"
Bev Gould
December 1, 2025
5
out of
5
rating by Bev Gould
"They have been great with me, going the extra mile."
We responded:
"Thank you for reviewing our State Farm office Bev ! We’re thrilled to know you had a positive experience with our team here at Tom Lane State Farm in Bethalto! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Larney Mcnear
December 1, 2025
5
out of
5
rating by Larney Mcnear
"Visited the office to make my payment. Per usual Kimberly helped me and is always nice and helpful. Love the staff at Tom's office."
We responded:
"Thank you for taking the time to share your thoughts Larney!! We’re glad to know you’re satisfied with Kim and the whole team here at Tom Lane State Farm Insurance in Bethalto! We're very thankful for your long-term as a customer!! If you ever have any questions or need assistance, you know we’re here to help!"
Susana Gomez Pacheco
November 26, 2025
5
out of
5
rating by Susana Gomez Pacheco
"I have always felt comfortable going to this location, they always answer my questions and are super quick. The only times I’ve had body damage to my vehicle they have made the process smooth. An everyone and I mean EVERYONE is alway super kind, very respectful, well spoken, sweet."
We responded:
"Thank you for your 5-star review Susana!! The team here at Tom Lane State Farm in Bethalto are very happy to be your good neighbor!!"
Robert Lowrance
November 21, 2025
5
out of
5
rating by Robert Lowrance
"Tom's office is great to work with. They are a great group of people in the office and always take care of you"
We responded:
"Thank you for this great review, Robby! We’re thrilled to know you had a positive experience with our State Farm office! Thank you for your business!"
Eli Flanigan
November 21, 2025
5
out of
5
rating by Eli Flanigan
"I talked to Kimberly she’s very nice and will explain everything"
We responded:
"Thank you for this 5-star review, Eli!! Kimberly and her teammates here at Tom Lane State Farm in Bethalto make it their priority to make sure your insurance needs are handled well! If there is anything else we can do to help, please let us know!"
Kaleb Benton
November 21, 2025
5
out of
5
rating by Kaleb Benton
"I talked to Kim today she is truly amazing she is very understanding and helped me with everything I needed"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Natalie “Natalie Weigel Bock” Bock
November 21, 2025
5
out of
5
rating by Natalie “Natalie Weigel Bock” Bock
"We've been with Tom Lane State Farm for many many years and every time I call, the customer service is over the top!"
We responded:
"Thank you for this great 5-star review Natalie! We really appreciate it and your long tenure as a customer with Tom Lane State Farm Insurance in Bethalto!"
John Fowler
November 21, 2025
5
out of
5
rating by John Fowler
"Kimberly and staff are awesome. Helpful and thorough. Highly recommend. Happy Thanksgiving!!"
We responded:
"Thank you for reviewing our Tom Lane's State Farm office in Bethalto, John! We’re thrilled to know you had a positive experience!! We look forward to continuing to support your insurance needs."