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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Henry Gavin

March 14, 2023

5  out of  5 rating by Henry Gavin
"Review from Henry & Leveda Tom Lane State Farm Office cares about (YOU) having the right insurance coverage. They have a great team in the Bethalto office and they work well together and it's fun to see how they decorate for each holiday. We think Jake (the cardboard Jake) has fun being decorated. We always get our questions and concerns answered by Vicki. She has been doing this a long time and this shows us why having State Farm for our insurance provider isn't the same as just having insurance. Keep up the good work Bethalto State Farm The Gavin’s"

April Wood

March 13, 2023

5  out of  5 rating by April Wood
"I highly recommend Tom Lane - State Farm Insurance! I especially appreciate Vicki’s knowledge and experience. Her advice has been extremely helpful for us in making sure we have the coverage we need, which gives us peace of mind."

Brian Stewart

March 13, 2023

5  out of  5 rating by Brian Stewart
"I always receive the best customer service when I call my local office (Tom Lane State Farm) I recently needed assistant and Vicki was able to answer all my questions and resolve the problem immediately!"

AlphaYeti 998

March 13, 2023

5  out of  5 rating by AlphaYeti 998
"Kim was wonderful to work with and was so helpful!"

Jaynie Ramsey

March 12, 2023

5  out of  5 rating by Jaynie Ramsey
"I've been with Tom Lane State Farm over 10 years. The office staff are friendly and always helpful. I recommend Tom Lane State Farm to all my friends."

Shante Riddlespriger

February 22, 2023

5  out of  5 rating by Shante Riddlespriger
"Jennifer over at Tom Lane office is amazing she worked with me even though I was confusing her lol she was very patient and figured out a solution and executed it thanks again Jen look forward speaking with you soon Stacey (😂😂😂 inside joke)"

Dana Aronin

February 22, 2023

5  out of  5 rating by Dana Aronin
"Kimberly was helpful and kind with our requests. Tom Lane is an exceptional asset to the Bethalto Area. Continue to utilize their services."

Justin Wilhite

February 21, 2023

5  out of  5 rating by Justin Wilhite
"Kendra is always helpful and quick to respond with questions"

Josh Case

February 16, 2023

5  out of  5 rating by Josh Case
"Very easy process for reimbursement of covered sevices. Jennifer and team are very pleasant to work with."

shawn hill

February 15, 2023

5  out of  5 rating by shawn hill
"I got the pleasure of working with Kendra Demars she was absolutely excellent and got me the best deals possible. She was extremely professional and handled our business quickly, she got me in and out of there in no time! 10/10 recommendations"

Chris LaBoube

February 13, 2023

5  out of  5 rating by Chris LaBoube
"Tom Lane and his staff have been very helpful to me and my family over the years. The folks in this office are honest and genuine."

Jordan Linville

February 13, 2023

5  out of  5 rating by Jordan Linville
"I talked to Kimberly and she was amazing super helpful and friendly, even made sure everything was correct on my account!"

doug thompson

February 10, 2023

5  out of  5 rating by doug thompson
"Always friendly and helpful. Have never felt that "push/pull" when exchanging communication."

Sue Stuart

February 8, 2023

5  out of  5 rating by Sue Stuart
"Garett was very helpful, fast and saved me lots of money!!! So happy I contacted him again for more insurance needs!!"

Trisha Minner

February 6, 2023

5  out of  5 rating by Trisha Minner
"Called to add a vehicle to my policy. It was easy and fast. Thank you 😊"


February 6, 2023

5  out of  5 rating by Natasha
"Everyone I speak to is always so friendly and quick to answer any question I have!"

Marcia E Berry

February 4, 2023

5  out of  5 rating by Marcia E Berry
"Kendra explained everything so I understood all three of my policies completely. She made the whole process easy. Besides the great deals on my insurance, Kendra is another reason I chose State Farm."

Samuel Preston

February 3, 2023

5  out of  5 rating by Samuel Preston
"Kendra was awesome! Such a help in the phone."

Brittany Reich

February 3, 2023

5  out of  5 rating by Brittany Reich
"My family has been using Tom Lane's office for MANY MANY years. I used to be on a plan with my mother until i branched off about 3 years ago and purchased my own home. Toms office was so helpful during that time. I am always telling people how much i like everyone at his office."

Ty A. Bechel

February 3, 2023

5  out of  5 rating by Ty A. Bechel
"Amazing, thorough, and friendly. They take their time and found the right coverage to meet my needs. I would 100% recommend."

kaleb benton

February 1, 2023

5  out of  5 rating by kaleb benton
"Kimberly had great customer service"

Rebecca Brancheau

February 1, 2023

5  out of  5 rating by Rebecca Brancheau
"Spoke to Jennifer about a variety of options for my family. I was impressed by her knowledge and willingness to help us find what would work best. Thanks Jennifer!"

Jamie Wells

February 1, 2023

5  out of  5 rating by Jamie Wells
"Would not trust anyone else for our insurance coverage. Garett B. is always available for all our questions and concerns. 1000% recommend."

Brent Woody

February 1, 2023

5  out of  5 rating by Brent Woody
"Jennifer was wonderful! Really worked hard and got us an excellent rate! Thanks Jen!"

Krystin Hurst

February 1, 2023

5  out of  5 rating by Krystin Hurst
"Called in with questions and spoke with Kim. She was extremely professional, knowledgeable, and helpful!"