State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marcie Case
September 2, 2025
5
out of
5
rating by Marcie Case
"Jennifer was awesome to work with! She made the whole process quick and easy, and was super helpful along the way. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Michael Hurst
September 2, 2025
5
out of
5
rating by Michael Hurst
"Tom Lane, and his staff are very helpful knowledgeable kind and considerate He's been my agent for many years and they will continue to be my agent from anymore, p.s. Kimberly is fantastic 100#"
We responded:
"Oh wow! Thank you for this great review, Michael and kind words about Kimberly! She and all of us at Tom Lane State Farm Insurance in Bethalto want to make sure you continue to be well taken care of! We certainly appreciate your long-term business with us! "
Ted Rhodes
August 29, 2025
5
out of
5
rating by Ted Rhodes
"She nicer than my wife. 😆 lol thankyou!"
We responded:
"Thanks for giving us this review, Ted!! I'm not sure Meredith would agree with your comment however. ha! We certainly appreciate your kind words about the team here at Tom Lane State Farm Insurance in Bethalto. Thank you for your long-term continued business! As always, if you ever need any assistance in the future, please don’t hesitate to reach out. Thank you!"
Amy Moore
August 28, 2025
5
out of
5
rating by Amy Moore
"Jennifer has been beyond helpful at Tom Lane’s office. Couldn’t be happier!"
We responded:
"Thank you for the great 5-star review Amy! It is great to have you as a customer here at Tom Lane State Farm Insurance in Bethalto. We are very happy to have you with our agency!"
Dale Sellers
August 25, 2025
5
out of
5
rating by Dale Sellers
"I called into the office and was helped by an outstanding girl that answered all of my questions and explained exactly what I needed. Thank you so much Kimberly Sproull"
We responded:
"We appreciate your review Dale!! I believe Life Insurance is the most important product we can offer our customers at Tom Lane State Farm Insurance in Bethalto! I am thrilled Kimberly was able to get you started and Jennifer was able to provide the detailed info you needed! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!"
Jennifer Coyle
August 25, 2025
5
out of
5
rating by Jennifer Coyle
"Kimberly was extremely helpful and professional"
We responded:
"We’re honored by your positive feedback and great review, Jennifer! Thank you!! Kimberly and her teammates here at Tom Lane State Farm Insurance in Bethalto look forward to continuing to provide you with great service!! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Ashley Woody
August 25, 2025
5
out of
5
rating by Ashley Woody
"Kendra was so helpful and very friendly. Always a pleasant experience"
We responded:
"Thank you for your 5-star review Ashley! My team here at Tom Lane State Farm Insurance in Bethalto and I are happy to be your good neighbor!"
Brenda Leavitt
August 25, 2025
5
out of
5
rating by Brenda Leavitt
"Always so nice to talk to and they have been very helpful."
We responded:
"Thank you for this nice review, Brenda!! The team and I here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure our customers are happy! We're very appreciative of your choice to use as your agency! Please always feel free to call if you need anything or have any questions!!"
Emily Vetter
August 25, 2025
5
out of
5
rating by Emily Vetter
"Kim Sproull is amazing. She’s so nice and helpful and answers any question that I have about insurance and what State Farm has to offer."
Sandra Lee
August 25, 2025
5
out of
5
rating by Sandra Lee
"Kim is wonderful."
We responded:
"We appreciate your 5-star review, Sandra!! We are delighted to know you had a great experience with Kim!! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to take great care of our customers!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Kayte Drew
August 25, 2025
5
out of
5
rating by Kayte Drew
"I called in for an issue with my insurance and Kim answered all my questions thoroughly and made the experience a less lot stressful. She went above and beyond. State farm is lucky to have her."
We responded:
"Thank you for reviewing our State Farm office, Kayte! We’re thrilled to know you had a positive experience with Tom Lane State Farm Insurance in Bethalto!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs!!"
Brittany Meredith
August 25, 2025
5
out of
5
rating by Brittany Meredith
"Called in to ask a few questions. I talked to Kimberly. She was so helpful. She answered all my questions and was kind and friendly. I would recommend her to anyone!"
We responded:
"Thank you for this great review, Brittany!! Kimberly and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure our customers are well taken care of! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Katie Throne
August 25, 2025
5
out of
5
rating by Katie Throne
"Kendra was so helpful!"
We responded:
"We’re thankful for your feedback Katie! Thank you for this great 5-star review! It’s our pleasure to assist you with your insurance needs at Tom Lane State Farm Insurance in Bethalto. If there is anything else we can do to help, please let us know! Thank you for your business!!"
Sandra Rodowick
August 22, 2025
5
out of
5
rating by Sandra Rodowick
"Kendra helped me so much this morning. Rewrite my policy with Tom Lane. I have been with State Farm for over 20 years but out in the Litchfield area of State Farm. And she was able to get me a much lower price for my policy down here in the Bethalto area, where I live. I am so much happier now. She was very friendly and very knowledgeable and spent all sorts of time with me and explained everything very well as I am very computer illiterate when it comes to all of this insurance stuff. I needed extra explaining, and she took the time to do it! Thank you so much to Kendra at State Farm in Bethalto."
We responded:
"Thank you for taking the time to share your thoughts, Sandra! Kendra and her teammates at Tom Lane State Farm Insurance in Bethalto make it their top priority to keep our customers satisfied. While we also know price is important, we are very happy to also be able to provide value for what you pay! If you ever have any questions or need assistance, we’re here to help! Thank you for your business!"
ian lee
August 19, 2025
5
out of
5
rating by ian lee
"Great customer service! Quick response and Jennifer was very helpful"
We responded:
"Thank you for taking the time to share your thoughts, Ian!! We’re glad to know you’re satisfied with the service at Tom Lane State Farm Insurance in Bethalto!! If you ever have any questions or need assistance, we’re here to help! Thank you for your business!!"
Chris
August 18, 2025
5
out of
5
rating by Chris
"I would 100% recommend Jennifer for your insurance needs! Very helpful and the process was quick and easy 💯"
We responded:
"Thank you for reviewing our State Farm office, Chris!! We’re thrilled to know you had a positive experience with Tom Lane State Farm Insurance in Bethalto!! Jennifer and her teammates work very hard toward our customers' satisfaction! We look forward to continuing to support your insurance needs. Thank you for your business!!"
alissa
August 16, 2025
5
out of
5
rating by alissa
"Kendra was amazing with helping me figure out my auto policy. She was friendly and took the time to explain everything to me and I’m very happy with the solution she provided."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Darlene Pingolt
August 15, 2025
5
out of
5
rating by Darlene Pingolt
"Great Service!"
We responded:
"Thank you for taking the time to share your thoughts Darlene!! We’re glad to know you’re satisfied with the service at Tom Lane State Farm Insurance in Bethalto. If you ever have any questions or need assistance, we’re here to help! Thank you for your business!!"
Joseph Case
August 15, 2025
5
out of
5
rating by Joseph Case
"Jennifer was a great help with getting me the correct rental car insurance I needed for an upcoming trip."
We responded:
"Hi Joe!! Thank you for the great review! We're very glad Jennifer was able help you with your insurance needs! The team at Tom Lane State Farm Insurance in Bethalto works very hard to help our customers find great value for what they spend not only with rates but also through the service we provide! Thank you for your business!"
Michael Smith
August 14, 2025
5
out of
5
rating by Michael Smith
"I just want to say thanks Kathy for getting my car insurance swapped out. Great job. Mike"
We responded:
"Great Mike!! Kathy and her teammates at Tom Lane State Farm in Bethalto do a great job taking care of our customers! Thank you for being a long-term customer! We appreciate your business!!"
Paul Standefer
August 13, 2025
5
out of
5
rating by Paul Standefer
"Jennifer at Tom Lane State Farm has been extremely helpful to work with. Her follow up is precise and always with a sense of urgency. Thanks for the great service."
We responded:
"Thank you for this great review Paul! We’re happy Jennifer has taken great care of you. It is her and her teammates goal to make sure all of our customers here at Tom Lane State Farm insurance in Bethalto are well taken care of!! Thank you for your long tenure as a customer! It is much appreciated!"
Sharon Haughey
August 8, 2025
5
out of
5
rating by Sharon Haughey
"Always friendly, efficient, and painless"
Courtney Corbitt
August 1, 2025
5
out of
5
rating by Courtney Corbitt
"Talked to Kendra on the phone to get my insurance on my scooter reinstated. She was very friendly and helped me."
We responded:
"Thank you for reviewing our State Farm office Courtney! We’re thrilled to know you had a positive experience with Kendra; Your satisfaction is the top priority of her and her teammates!! We look forward to continuing to support your insurance needs!"
Rickey Buie
July 30, 2025
5
out of
5
rating by Rickey Buie
"The best agent around i will highly recommend if you from this area go with tom"
We responded:
"We’re thankful for your feedback Rickey!! It’s our pleasure to assist you with your insurance needs here at Tom Lane State Farm Insurance in Bethalto! We certainly appreciate your long tenure as a customer! If there is anything else we can do to help, please let us know!!"
Deanna Huntsman
July 29, 2025
5
out of
5
rating by Deanna Huntsman
"Kathy and the team here are the most helpful and wonderful to work with!"
We responded:
"Thank you for this great review Deanna! We’re thrilled to know you had a positive experience with Kathy and her teammates here at Tom Lane State Farm Insurance in Bethalto!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs! Thank you for your business!!"