State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gail Myers
September 3, 2026
"Kimberly and the girls are awesome at Tom's office! Recommend!!"
Amanda Vogel
September 3, 2026
"Amazing service as always with Tom Lane office"
Kevin Penberthy
September 3, 2026
"Kim at State Farm is best. She is exceptional at her job and makes my life easier!"
Darla Liebman
September 3, 2026
"Good Customer service! Kimberly is sweet."
def con 1
August 28, 2026
"Just got my new car, 1978 Cadillac Eldorado insured with state farm. Tanks Jennifer"
James Malone
August 28, 2026
"Katie Pritchett is the best!!!"
Amy Cummings
August 28, 2026
"I received a check from State Farm. I called Jennifer Apotheker, my representative from Tom Lane's office. She explained to me that it was not a scam and that it was legitimate. It is nice to have a caring and competent person looking out for me and my family."
"Thank you for this great review Amy!! We’re thrilled to know you had a positive experience!! Jennifer and her teammates make our customer's satisfaction their top priority! We look forward to continuing to support your insurance needs!!"
Adam Sheppard
August 28, 2026
"Tom has been my agent since I started driving 21 years ago and he also insures our house. He’s the only agent I have ever used. Anytime I’ve needed him, he and his staff have been there to help me out. His office is extremely friendly and easy to work with. I cannot not say enough good things about him and his team."
Meredith Elfrink
August 27, 2026
"Great team! Katie is the best!"
Daphne Anderson
August 27, 2026
"Katie is the best! She is extremely knowledgeable and friendly. She always makes sure you feel heard and respected. I can not recommend this agency enough."
Nick Fiorino
August 21, 2026
"Jennifer has been extremely helpful! She was fast and efficient throughout the whole process and very personable as well!"
"Thanks for this great 5-star review, Nick!! I'm glad you had a good experience with Jennifer! She and her teammates at Tom Lane State Farm Insurance in Bethalto work very hard for our customers! Thank you for your business!"
Veneesa Presley
August 20, 2026
"Fantastic communication! Great rates and everything via text, email phone! Highly recommend this agent"
"Thank you Vaneesa!! We are very excited to know you've had a great experience with Tom Lane State Farm in Bethalto! Thank you for your business!!"
Todd Admire
August 17, 2026
"Also helpful and friendly. Tom Lane’s office is the best. I was helped today by Lauren who answered my questions and was able to wrap up my issue in 5 minutes!"
"Thank you for this great 5-star review Todd and kind words about Lauren! She and her teammates at our State Farm office in Bethalto work very to make sure you are taken care of! Your long tenure as a customer with us is greatly appreciated! Thank you!"
Jodi Zimmerman
August 12, 2026
"I had several questions about both my homeowners and auto insurance policies. I literally called her and talked to her 6 times today. Every time she was professional and kind and took her time explaining things. Thank you so much Kathy, there aren't many patient kind people that work customer service anymore, but you really helped me today and again thank you."
"Thank you for these kinds words about Kathy, Jodi and for this great review! She and her teammates here at Tom Lane State Farm are very knowledgeable and work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"
Jamie Downer
July 30, 2026
"I had a minor issue that Kathy helped resolve quickly. She followed up to make sure I was aware it was resolved also. Great customer service."
"Thanks so much for the amazing review, Jamie!! We really appreciate your kind words about Kathy and your support for her and her teammates here at Tom Lane State Farm Insurance in Bethalto. Just reach out anytime if you need us!!"
Misty. Benham
July 17, 2026
"She was nice , efficient and knowledgeable...."
"Thanks so much for the amazing review, Misty.! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Leonard LePool
July 16, 2026
"I LOVE this agent & team. Always working with you. Thanks for all of your assistance"
"Oh thank you so much for the kind words and great review! It is our goal at Tom Lane State Farm Insurance in Bethalto to make sure you are very well taken care of! Thank you for your business!!"
Tim Zeier
July 14, 2026
"Lauren was great to work with! Simple changes to policy and answered questions in 5 mins. Efficient."
"Tim, it is a pleasure to hear what a wonderful experience you have had with Kathy! She and her teammates at Tom Lane State Farm in Bethalto work very hard to take care of our customers! Looking forward to our policy review session!"
Nicholas Bridgewater
July 14, 2026
"Kimberly was very helpful and very professional. She helped resolve all my issues and was very attentive. I've been with Tom Lane, state farm for a decade and a half and plan to stay with them as my insurance provider."
"Thanks so much for the amazing review and kind words about Kimberly, Nick!! We really appreciate your long term support as a customer of Tom Lane State Farm's here in Bethalto. Thank you!! Just reach out anytime if you need us - we’re here for you!!"
Katie Evans
July 13, 2026
"I needed proof of having insurance on a vehicle with a loan— I had my problem solved and documents emailed within minutes, super helpful team!"
"Thanks so much for the amazing review, Katie! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Pamela Wittkamp
July 13, 2026
"They were so helpful and friendly and very knowledgeable! I look forward to working with them!"
"Thanks so much for the amazing review, Pamela! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
Maj Hooks
July 10, 2026
"It was very quick and easy and Jennifer Apotheker was very professional and helpful through it all"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Danette Simmons
July 10, 2026
"Everyone at state Farm is a big help and I appreciate everybody and I recommend state farm thank you guys for awesome job"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bethalto to know you had such a great experience with us. "
Serra Heyen
July 9, 2026
"Kathy Boucher is always professional and prompt. I always feel taken care of at this State Farm office."
"Thanks so much for the great review, Serra!! We’re thrilled to hear you had such a positive experience with Kathy. She and our team here here in Bethalto at Tom Lane State Farm are very thankful for the opportunity to take care of your insurance needs!"
wendy stahl
July 9, 2026
"Great office staff,always so helpful."
"Thanks so much for the amazing review, Wendy! We really appreciate your support here at Tom Lane State Farm Insurance in Bethalto. Just reach out anytime if you need us - we’re here for you. "