State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brody Rust
February 12, 2026
"Garrett was very professional in helping set me up with my home owners insurance as well as auto insurance."
David Janes
February 11, 2026
"Working with Jennifer is always amazing! I’m a digital first person but I pick up the phone and call her when I need something because she makes it even easier and gives a personal touch!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Daniel D
February 11, 2026
"They’re always so very helpful and kind and very responsive to my needs. It’s comforting to know that there is a team of people behind the scenes that can help in time of crisis and need."
Tim Zeier
February 10, 2026
"Kathy was terrific to help answer questions when I called. We scheduled a policy review. We shall see how that goes."
BigDog Rottweiler
February 2, 2026
"I wanna send out a big thank you to Jennifer Apotheker at the State Farm in Bethalto Illinois, thanks again for your help on making sure I have the coverage I need on my house and my vehicles.
Keep up the good work and God bless you and your family."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Tom Lane State Farm in Bethalto! If you ever have any questions or need assistance, we’re here to help!"
Dale Sellers
January 31, 2026
"I had a great experience at this State Farm. I was greeted by a friendly face and had all of my questions answered. Kimberly Sproul was the best. If you need any assistance or questions about insurance give Kim a call."
"Hi Dale, Thanks for the great review! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!"
Douglas Campbell
January 31, 2026
"Great place friendly staff enjoy a business like this always a pleasure doing business"
"We appreciate your review, Doug!! If you ever need any assistance in the future, please don’t hesitate to reach out. All of us at Tom Lane's State Farm office on Bethalto are here to help!!"
Lauren Campbell
January 31, 2026
"Everyone is very welcoming and kind. They helped me get a very good rate for my boyfriend's home and auto policies!"
"Thank you for your great review! The team here at Tom Lane State Farm Insurance in Bethalto works very hard to make sure you and all our customers are very well taken care of! Please continue to reach out with any questions or concerns!"
Brandy Sproull
January 31, 2026
"Kim was so easy to work with. She did such a great job for us."
"Hi Brandy, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We'll be sure to share your experience with the rest of our team members as inspiration! Please let us know what we can do for you in the future."
John Sproull
January 31, 2026
"Kim was great to work with."
"Hello John, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We hope to continue exceeding your expectations with great service. See you next time!"
Tanna Kirbach
January 30, 2026
"The service is always great."
"Dear Tanna, Thank you for the awesome feedback. We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon."
Kathleen Boucher
January 30, 2026
"Kim and the crew are the absolute best! Always friendly and helpful."
"We're delighted to hear about your experience! We love that you had such a great experience! Thanks for sharing! If you ever need anything please don't hesitate to reach out to our team. We look forward to seeing you again soon."
Kendra DeMars
January 30, 2026
"I recently stopped by the office and Kim greeted me with a warm smile that truly made the experience memorable."
"Dear Kendra, Thanks for the great review! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!"
Tami Gebke
January 30, 2026
"Lauren was great to work with."
"Thank you Tami for this great review and kind words about Lauren! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all our customers are very well taken care of! Thank you for your business!"
Gage Ozee
January 29, 2026
"Recently switched over to Tom Lane's office and they saved me a lot of money with my car insurance. Would recommend."
"Thank you for this great review and kind words about our team here at Tom Lane State Farm Insurance in Bethalto. We make it our priority to be sure you are taken care of! Thank you for your business!"
Tracey Lowrance
January 28, 2026
"Amazing service! Lauren is always helpful, knowledgeable, and quick to respond. She truly cares and makes the whole process easy and stress-free. Highly recommend!"
"Thank you for this great review and kind words about our team here at Tom Lane State Farm Insurance in Bethalto. We make it our priority to be sure you are taken care of! Thank you for your business!"
Rooter
January 20, 2026
"Jennifer is wonderful, and so helpful! Thanks again!"
"Thank you for this great review and kind words about our team here at Tom Lane State Farm Insurance in Bethalto. We make it our priority to be sure you are taken care of! Thank you for your business!"
Lance Darr
January 14, 2026
"Always smiling faces when I walk in!!"
Destini Lednicky
January 12, 2026
"Always great service from this office!"
"Thank you for this great review and kind words about our team here at Tom Lane State Farm Insurance in Bethalto. We make it our priority to be sure you are taken care of! Thank you for your business!"
Charmion Gorden
January 12, 2026
"It was a pleasure working with Jennifer. She was kind and helped me get a good rate."
Jimmy Bell
January 9, 2026
"Kimberly is always kind and takes care of me. Very helpful."
hueby94
January 7, 2026
"Dealing with Jennifer is always quick and easy. She has helped me understand all options and costs with multiple policy changes. Thank you!"
"Thank you for your 5-star review! Jennifer and her teammates here at Tom Lane State Farm work very hard to make sure you are all well taken care of! We are happy to be your good neighbor! Thank you for your business!"
Deborah Drew
January 5, 2026
"Went in to pay our bill and Kimberly is the first I see and is always so helpful, always smiling, and just so sweet and kind. Amazing customer service!"
"Thank you for this great review and kind words about our team here at Tom Lane State Farm Insurance in Bethalto. We make it our priority to be sure you are taken care of! Thank you for your business!"
Holly Stambaugh
December 31, 2025
"Hello, this office is above and beyond! Love working and communicating with them. Thanks Kimberly, you guys are THE BEST!"
"Thank you so much Holly for these very kind words! Providing exceptional customer service is our top priority! So we are thrilled that you feel we went above and beyond for you! Thank you for being a long term customer of Tom Lane State Farm in Bethalto! We look forward to taking care of you in the future!"
Francis Bonneville
December 30, 2025
"Had some questions and concerns regarding my Auto Insurance coverage. Kathy listened to my concerns and did the appropriate research and answered questions reassuring me I had the coverage I wanted. Kathy was courteous, patient and efficient in helping me."
"This is great to hear Francis!! We’re very thankful for your feedback about your positive experience with Jennifer! It’s hers and her teammates' pleasure to assist you with your insurance needs here at Tom Lane State Farm Insurance in Bethalto. If there is anything else we can do to help, please let us know! Thank you for your business!!"