State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ricky Wooley
November 7, 2024
5
out of
5
rating by Ricky Wooley
"Kimberly is always in a great mood and kind. Makes calling the office so much easier talking to a friendly voice. Thank you Kimberly!!"
Ashley Rusk
November 5, 2024
5
out of
5
rating by Ashley Rusk
"Everyone in this building has always been super helpful and friendly. We were in need of guidance about our escrow and Katie helped us and guided us without making me feel stupid for asking questions. Thank you for your help!"
We responded:
"Thank you for taking the time to share your thoughts! We are very happy you had a great experience with the service at Tom Lane State Farm Insurance in Bethalto. Kendra and her teammates what to be sure you are well taken care of!! If you ever have any questions or need assistance, we’re here to help!"
Paul Roseman
November 2, 2024
5
out of
5
rating by Paul Roseman
"Kendra is awesome!! They resolved my issues in 2 days that my past agent hadn't resolved in over 2 months. If you have a bad agent I highly recommend switching to them. I wish I would have done it sooner"
We responded:
"We’re thankful for your feedback! It’s our goal at Tom Lane State Farm Insurance in Bethalto to make sure your needs are quickly handled and handled well! If there is anything else we can do to help, please let us know!"
Vicki Broyles
November 1, 2024
5
out of
5
rating by Vicki Broyles
"A text to Jennifer @Tom Lane State Farm requesting added coverage to my Homeowners Policy and the extra coverage was added in the snap of a finger! This Agency is the Best of the Best in the Riverbend! Great group of professionals at this office! All of my Insurance needs met in one place. They have me for life! Well Done, everyone!"
We responded:
"Thank you for the great response Vicki. Sure appreciate you being a long time customer with Tom Lane State Farm here in Bethalto!!"
Life is short make it sweet Everyday is a blessing
October 31, 2024
5
out of
5
rating by Life is short make it sweet Everyday is a blessing
"I've had State farm insurance since I was 16 years old. Gone through four agents at a time I'm 64 never had a problem on any claims State farm is always been there for me and treated me like I was the only person they cared about don't we all like that thank you State farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs at Tom Lane State Farm Insurance in Bethalto. If there is anything else we can do to help, please let us know! Thank you for your business!"
Kimberly Bryant
October 30, 2024
5
out of
5
rating by Kimberly Bryant
"Everyone in the office is so friendly and always very helpful in explaining everything to me so that I am informed and have the best coverage for my family. I so appreciate them."
We responded:
"We are thrilled you are having a great experience with Tom Lane State Farm Insurance in Bethalto Kimberly! Tom and his team have made customer service a priority for almost 20 years now! Thank you for your business!"
Lauren Maness
October 25, 2024
5
out of
5
rating by Lauren Maness
"I highly recommend Tom Lane's office! Kendra has gone above and beyond to help us after being rear ended, and the at-fault insurance was not prioritizing our case. We appreciate all of her help!"
We responded:
"Hi Lauren!! Great to hear Kendra was able to get this claim situation taken care of! All of us at Tom Lane State Farm Insurance in Bethalto want to make sure our customers are all well taken care of! Thank you for this great review and for trusting us with your insurance business!!"
Theresa Snell
October 25, 2024
5
out of
5
rating by Theresa Snell
"Great service and friendly staff"
We responded:
"Thank you for this great review Theresa! We're thrilled you feel your service needs are being well taken care of! Providing excellent service is a top priority for us at Tom Lane State Farm Insurance in Bethalto. Your feedback means a lot to us! Feel free to reach out if you have any further questions! Thank you for your business!"
ccfox10
October 25, 2024
5
out of
5
rating by ccfox10
"I recently was involved in my first Fender-Bender. So I was very unsure on what to do. I know I spoke to several people at this establishment, and every single person I spoke to we very helpful and kind. Thanks for all that you do!"
We responded:
"Thank you for your review! An accident of any kind is going to be a life disruption you weren't planning on. All of us at Tom Lane State Farm Insurance in Bethalto understand that and want to make sure things are as least disruptive as possible for our customers! I'm very happy to hear we were able to help you out via a team effort! Please feel free to call, email, text, or stop in if you ever need anything! Thank you for your business!!"
Lacey Dodd
October 24, 2024
5
out of
5
rating by Lacey Dodd
"Kimberly was very helpful with my billing questions. Highly recommend this agent."
We responded:
"Thank you very much for this 5-star review Lacey! Great to hear Kimberly was great for you! She and her teammates work hard to make sure you and all of the customers at Tom Lane State Farm Insurance in Bethalto are well taken care of. Thank you also for your long-term business! It is very much appreciated!!"
Charlotte Ingold
October 22, 2024
5
out of
5
rating by Charlotte Ingold
"Great service. Friendly staff. Spoke with Jennifer today and she was excellent."
We responded:
"Thank you for this great review and kind words about Jennifer Charlotte and for being a long-term customer of Tom Lane State Farm Insurance in Bethalto!! We appreciate you putting your trust in us for so many years!!"
Stefanie Crockett
October 21, 2024
5
out of
5
rating by Stefanie Crockett
"I needed to get my son on our insurance since he had just gotten his license and he wanted to drive over the weekend. So I called right before closing time and They were so nice to take the time to Get it All settled. Always very accommodating and pleasant. Thank you Jen."
We responded:
"Thank you for this great review Stefanie! Congratulations to Loren (and you and Jeremy)! Jennifer and her teammates here at Tom Lane State Farm in Bethalto are very happy to put in the extra effort to make sure you and all our customers are well taken care of!! Thank you for your business!!"
Shaker
October 16, 2024
5
out of
5
rating by Shaker
"My car wouldn't start so I called my Tom Lane insurance office and Jennifer took care of everything. The tow truck driver had an awesome personality, Thanks Tom Lane/ Jennifer for all that you do!"
We responded:
"It is our pleasure! We are glad your car got taken care of. Jennifer and her teammates want to make sure you and all our customers are well taken care of here at Tom Lane State Farm Insurance Agency in Bethalto! Thank you for trusting us with your business!"
Brad Henry
September 17, 2024
5
out of
5
rating by Brad Henry
"Jennifer did a great job at helping me through the process after my windshield was damaged!"
We responded:
"Thank you for this great review Brad! Jennifer and the team at Tom Lane State Farm in Bethalto are very experienced and work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"
Donita Crockett
September 17, 2024
5
out of
5
rating by Donita Crockett
"Jennifer was very helpful in explaining all the details of the policies. We ended up moving all our policies to State Farm, 2 vehicles, a home and rental property. Kimberly was very friendly and welcoming also. Highly recommend them."
We responded:
"Thank you Donita!! Very happy to have you on board with Tom Lane State Farm in Bethalto!! Jennifer and her teammates all do a great job making sure we're getting you the best possible value for your insurance dollar! Thank you for trusting us with your insurance needs!"
Jason Wagenblast
September 16, 2024
5
out of
5
rating by Jason Wagenblast
"Kimberly Sproull was very helpful and faxed proof of auto insurance to my financial institution. Thanks again Kimberly."
We responded:
"Thank you for this great review and kind words about Kimberly Jason!! Very appreciated! Thank you for trusting Tom Lane State Farm Insurance in Bethalto with your insurance needs!!"
Pam Bechel
September 10, 2024
5
out of
5
rating by Pam Bechel
"Struggling with money, they’ve been great about working with me to help me save some money.Always so much help."
Melissa Hammond
September 6, 2024
5
out of
5
rating by Melissa Hammond
"Talking with Kimberly was great! She answered all my questions and was very patient."
We responded:
"Thank you for this great review Melissa and your kind words about Kimberly! She and her teammates at Tom Lane State Farm in Bethalto do a great job with all our customers!! Thank you for your business!!"
Alexa Zampieri
September 4, 2024
5
out of
5
rating by Alexa Zampieri
"Jennifer has helped me on multiple occasions with policy changes, forms, and requested information. She is always both friendly and professional. I appreciate her customer service skills and pleasant attitude."
We responded:
"Great to hear Alexa!! Jennifer and her teammates at Tom Lane State Farm in Bethalto make it a priority to make sure you and all our customers are taken care of! Many thanks to you and Matt for your continued business!"
Parker Terch
September 4, 2024
5
out of
5
rating by Parker Terch
"Was able to help solve my problem right away"
We responded:
"Great to hear Parker!! Thanks for this great review!"
Lawrence Becker
September 4, 2024
5
out of
5
rating by Lawrence Becker
"The ladies in the office were most professional. Jennifer took the time to inform me of all options then proceeded to save me $2000 from my previous insurance. Can’t thank you enough."
We responded:
"Thank you for this great review and kind words about Jennifer! She and her teammates at Tom Lane State Farm in Bethalto make it a priority to give you and all our customers excellent service! Thank you for choosing us for your insurance business!"
Julia Vitalie
August 26, 2024
5
out of
5
rating by Julia Vitalie
"Dealing with Kathy at Tom Lane State Farm Ins. is efficient and empathetic. All dealings are made simple in that office. I appreciate the coverage abd care I get every time I contact her."
We responded:
"Great to hear Julia! We sure appreciate you giving us this awesome 5 star review. Kathy and her teammates work very to keep our customers here at Tom Lane State Farm Insurance in Bethalto happy! Thank you very much for your business!!"
Meghann treat
August 20, 2024
5
out of
5
rating by Meghann treat
"Everyone in the office is so helpful and friendly!"
We responded:
"Thank you for this 5-star review Meghann!! It is our goal at Tom Lane State Farm Insurance in Bethalto to make sure all our customers feel just like you do! :) Thank you for your business!"
Mi H
August 19, 2024
5
out of
5
rating by Mi H
"Been a Client with Tom Lane and his staff for 20 years. Staff has always been professional and above and beyond customer service"
We responded:
"Thank you for this great review and your long-time relationship with Tom Lane State Farm Insurance in Bethalto!! We greatly appreciate it!!"
Mark Dorris
August 1, 2024
5
out of
5
rating by Mark Dorris
"Recently took my truck in for hail damage repair and after finding further damage, the truck was totaled. State Farm had an Enterprise car ready for me at the shop and even let me keep it while I shopped for a new truck. They covered the whole thing and had my payout in a couple of days. Couldn’t have been smoother!"