State Farm® Insurance Agent Tom Lane

"Jennifer has helped me on multiple occasions with policy changes, forms, and requested information. She is always both friendly and professional. I appreciate her customer service skills and pleasant attitude."

"Was able to help solve my problem right away"

"The ladies in the office were most professional. Jennifer took the time to inform me of all options then proceeded to save me $2000 from my previous insurance. Can’t thank you enough."

"Dealing with Kathy at Tom Lane State Farm Ins. is efficient and empathetic. All dealings are made simple in that office. I appreciate the coverage abd care I get every time I contact her."

"Everyone in the office is so helpful and friendly!"

"Been a Client with Tom Lane and his staff for 20 years. Staff has always been professional and above and beyond customer service"

"Recently took my truck in for hail damage repair and after finding further damage, the truck was totaled. State Farm had an Enterprise car ready for me at the shop and even let me keep it while I shopped for a new truck. They covered the whole thing and had my payout in a couple of days. Couldn’t have been smoother!"

"I was gonna do business with this office but apparently when they Tell you their going to call you back the next day and that was over a week ago to sign paperwork and collect money apparently they don't want new business."

"I met with Kimberly today at Tom Lane State Farm office, she really took care of me, helping me with registering three cars in the safe driving program. Kimberly is always friendly and knowledgeable and eager to help. She is definitely an asset to the office. Thanks Kimberly for all your help."

"I have been a client w/Tom Lane State Farm for years as well as my parents before me. In a time when social climate is in flux, it's hard to ever anticipate genuine customer service. But everyone at Tom Lane's office will great you warmly, take time to talk with you like a real person, and go above and beyond to make sure you are being taken care of at 150%. I have never in nearly 40 years, ever had a less than brilliant experience. They are a shining example that I would love to see others aspire to. Be sure that I will continue to be a loyal patron with all my insurance needs for the next 40+ years. Special shout out to Kathy, Jennifer, and Tom. Tina M"

"Great customer service and super helpful!!!"

"Jennifer was great to work with! I bought a new car and let her know I was going to need to add it to policy, when I forgot to reach back out to her after buying it, she texted me to remind me and handle it all in less than 10 minutes!"

"Talking with Kimberly was great! She answered all my questions and was very patient."

"Spoke with Kathy today. She was extremely helpful and prompt giving me the information I needed. Kathy is just delightful. A true professional."

"I just want to send a great shoutout to Kendra for outstanding efforts on her part to get my claim to the finish line after an accident that was not my fault. She went beyond the normal efforts and I appreciate that effort. Thank you Kendra"

"Kimberly is always very helpful and responsive when I call the office or make a request. Customer service is very high on my list and she nails it!"

"Awesome experience with customer service, really brighten my day, thanks again, for your wonderful assistance!"

"Hello, this office is above and beyond! Love working and communicating with them. Special thanks to Jennifer for her kindness and speediness!"

"Jennifer was very courteous and friendly, answered all my questions, and took care of my policy needs."

"Tom Lane State Farm insurance is a great Company. Had a problem with State verification and Jennifer took care of it in minutes."

"I discovered a discrepancy on my auto policy and called Jennifer to let her know. She promptly went to work correct the error and less than 24 hrs the problem was solved and Jennifer emailed my new declaration page to me. Thank you young lady you arer a rock star!!!"

"Jennifer at State Farm in Bethalto was helpful and polite. She explained what was covered by the different policies and answered all of our questions."

"We have home and auto insurance through Tom Lane Agency and couldn't be happier. From the front desk to the agents, they made sure we were taken care of. Very kind and knowledgeable, made us feel like we were part of their family. Highly recommend them for all your insurance needs."

"I have had State Farm Insurance for 7 years now. Anytime I have a problem they go above and beyond for me. Kathy is absolutely wonderful she knows what’s she’s doing, goes above and beyond and if she don’t know the answer she will find it out and get back with you. Wonderful wonderful"

"Great to work with! Jennifer was very pleasant and eager to assist!"