State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judy Smith
October 28, 2026
"Jennifer helped us identify an impact-resistant discount for our new roof which saved us $100 a year on our homeowners policy. Thanks for your diligence I saving us money."
Amy Cummings
October 27, 2026
"I just had to make a change to my auto insurance. I called Jennifer Apotheker, my representative from Tom Lane's office and she helped me through the process and helped me get the best coverage for my situation."
"Thank you for this great review Amy!! We’re thrilled to know you had a positive experience!! Jennifer and her teammates make our customer's satisfaction their top priority! We look forward to continuing to support your insurance needs!!"
John D
October 27, 2026
"Jennifer is very knowledgeable about life insurance policies that they sell at State Farm and found one that fit me well. She is very good at what she does too."
"John, it is a pleasure to hear what a wonderful experience you have had with Jennifer! She and her teammates here at State Farm Insurance are very happy to have you with us! Thank you for your business!!"
Lisa Campbell
October 15, 2026
"We have home and auto insurance through Tom Lane Agency and couldn't be happier. From the front desk to the agents, they made sure we were taken care of. Very kind and knowledgeable, made us feel like we were part of their family. Highly recommend them for all your insurance needs."
"Thank you so much Lisa! We are very happy to be able to provide you such a great experience. The team works very hard to make sure you all are well taken care of! Thank you for your business!!"
Janet Whalum
October 14, 2026
"Great customer service and great rates! Kimberly always goes above and beyond!!!!!"
Alex Kolakowski
October 14, 2026
"Love everyone there."
Mick Sabolo
October 14, 2026
"Purchased a new vehicle and called to change my insurance from my old vehicle to my new. Heck I did not even have to pause my TV show. Got it done on a commercial break!!!"
Brandon Berghoff
October 14, 2026
"Excellent customer service and very knowledgeable about different plans and what is best for your situation"
Kelly Knight
October 13, 2026
"Always welcoming!!
Always able to help me with limited wait time
Very pleased."
Bethany Christine
October 9, 2026
"This office is great to work with! Kathy always goes above and beyond"
Joshua Hellums
October 9, 2026
"Quick & friendly service. Extremely easy to work with and always there to answer any questions I have on my policies."
Susan
October 9, 2026
"I have been with doing business with Tom Lane for more than 20 years. He has a wonderful staff and reasonable prices."
Eric Anderson
October 8, 2026
"Truly a great team and wonderful experience since i switched to your agency. Daphne is very friendly, knowlegeable and wonderful to work with. She goes above and beyond to answer questions and solve problems. I couldnt be happier."
Kathryn Hagans
October 8, 2026
"Wonderful customer experience with Kimberly 😊. She was able to quickly get me the support I needed without any issues."
Allen Anderson
October 6, 2026
"Called to get my insurance back on my mustang and they took care of it in a matter of minutes!!! Very friendly and professional people that work there. Highly recommend them for all your insurance needs!!! Had an accident with the Fussion the other day. Lauren help me out SO MUCH with everything. Had a few questions and she got back with me in minutes!!! Very helpful and professional people. Great service with everyone up there!!!"
Derek Edwards
October 6, 2026
"Great office and great staff!"
Marsha Meyers
September 29, 2026
"Very easy to work with, all the employees that I have dealt with have been very helpful and courteous..switched to this agency from a different state farm agency and have been very happy"
"Thank you so much for the 5 stars, Marsha! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Mandi Garza
September 25, 2026
"As always, Kimberly is always such a delight to work with! Always appreciate their help when I call!"
"Thank you for your review and great words about Jennifer Mandi! Jen and the rest of the team at Tom Lane State Farm Insurance in Bethalto appreciate it and your business very much! "
angela Greenlee
September 25, 2026
"Ive been moved around to Several State Farm offices and my first time calling the Bethalto office was wonderful! Very happy & positive person. The reception was extremely helpful and answered all my questions. She went out of her way to review my policy and to update my information."
"Thanks so much for the amazing review, Angela! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
deborah welker
September 25, 2026
"Kimberly is huce and Always Happy."
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Savannah Wells
September 25, 2026
"Very helpful and customer service is great!"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Yvette Williams
September 23, 2026
"Kimberly was very helpful and very nice with all the help she gave I highly recommend her thank you Kimberly I enjoy are chats and help God bless you"
"We really appreciate your 5-star review and kind words about Kimberly, Yvette!! Providing great service is the goal of her and her teammates here at Tom Lane State Farm in Bethalto!! We’re so happy to know we met your expectations!! "
Flaze Peoples
September 17, 2026
"Great service friendly and very helpful"
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Gary VanJelgerhuis
September 17, 2026
"I recently purchased a mobility scooter and also a carrier for my vehicle. I called Jennifer for a quote to insure them. Within 24 hours I am covered! Thank you Jennifer you ROCK!!!"
"Thank YOU Gary! We certainly appreciate this great review and your long-term business with Tom Lane State Farm Insurance in Bethalto. "
Steve McRae
September 14, 2026
"Tom Lane State Farm Insurance is the place to go for insurance needs. Kimberly and Jennifer helped me out today; they were prompt, professional, knowledgeable. and friendly."
"Thanks so much for the amazing review, Steve! We really appreciate your support! Just reach out anytime if you need us - we’re here for you. Thank you for your long tenure of business with us!!"