State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Karla Grant
March 12, 2025
5
out of
5
rating by Karla Grant
"Staff is very friendly and helpful."
We responded:
"We appreciate your great review Karla!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!"
Jonny Silveus
March 7, 2025
5
out of
5
rating by Jonny Silveus
"Jennifer is the best!!!!!"
We responded:
"Thank you for your 5-star review! Jennifer and her teammates here at Tom Lane State Farm Insurance in Bethalto are happy to be your good neighbor!"
Kaylee Mohr
March 7, 2025
5
out of
5
rating by Kaylee Mohr
"Jennifer was amazing! She was so good at being able to decide what was necessary for my insurance, and even stepped in to help make my partners plan cheaper. She was very kind and helpful- and she was so understanding and was so quick to help with my situation! Wonderful interaction!"
We responded:
"Thank you for your 5-star review Kaylee! Jennifer and the rest of the team at Tom Lane State Farm Insurance in Bethalto I thrilled you had a great experience and will work hard to make sure they are all that way! Thank you for your business!"
Keith Estes
March 4, 2025
5
out of
5
rating by Keith Estes
"I was recently shopping around for new home and auto insurance. I called Tom Lane State Farm and spoke to Jennifer. She has helped me make the switch over to State Farm and she has been amazing to work with. Good rates and great customer service!"
We responded:
"We’re honored by your positive feedback Keith! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
hueby94
March 4, 2025
5
out of
5
rating by hueby94
"Dealing with Jennifer is always a quick easy breeze. Thank you!"
We responded:
"Thank you for your 5-star review! Jennifer and her teammates here at Tom Lane State Farm work very hard to make sure you are all well taken care of! We are happy to be your good neighbor! Thank you for your business!"
andy white
March 4, 2025
5
out of
5
rating by andy white
"Kendra is always very helpful when i need her assistance,it's never a hassle and is always quick and easy."
We responded:
"Thank you for your 5-star review and kind words about Kendra! She and the rest of the team here at Tom Lane State Farm are happy to be your good neighbor! Thank you for your business!!"
Dade Morgan
March 3, 2025
5
out of
5
rating by Dade Morgan
"Katie and Tom were very informative and helpful with getting my policy updated! I really appreciate their help and definitely recommend!"
We responded:
"Glad to help Dade!! We sure appreciate this great review! We want to make sure that all your experiences with Tom Lane State Farm Insurance in Bethalto are worth writing about! Thank you for your business!"
Martha Schultz
February 28, 2025
5
out of
5
rating by Martha Schultz
"Awesome insurance agent! Staff is so friendly. Kimberly was so helpful and quick"
We responded:
"Thank you for taking the time to share your thoughts, Martha!! We’re very appreciative of them as well as yours and Mark's long- term business with Tom Lane State Farm Insurance in Bethalto. As always, if you ever have any questions or need assistance, we’re here to help!"
Michael Hurst
February 27, 2025
5
out of
5
rating by Michael Hurst
"Tom Lane, and his staff are very helpful knowledgeable kind and considerate He's been my agent for many years and they will continue to be my agent from anymore, p.s. Kimberly is fantastic 100#"
We responded:
"Oh wow! Thank you for this great review, Michael and kind words about Kimberly! She and all of us at Tom Lane State Farm Insurance in Bethalto want to make sure you continue to be well taken care of! We certainly appreciate your long-term business with us! "
Kathy Weber
February 26, 2025
5
out of
5
rating by Kathy Weber
"My agent Jennifer was quite knowledgeable and what would benefit us."
We responded:
"Thank you for your 5-star review, Kathy! Jennifer and her teammates at Tom Lane State Farm Insurance in Bethalto are happy to be your good neighbor!!"
Tori Ludwig
February 24, 2025
5
out of
5
rating by Tori Ludwig
"Jennifer was Very fast and helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Jennifer and Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!"
Buddy Goodboy
February 24, 2025
5
out of
5
rating by Buddy Goodboy
"Kimberly was super helpful and friendly. She was able to help me resolve my issue immediately. I have always had good experiences when calling and an overall great experience as a client."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Rhonda Myers
February 24, 2025
5
out of
5
rating by Rhonda Myers
"I spoke with Kathy at Tom Lane State Farm Office in Bethalto this morning. She was amazing, super nice! Spent almost 40 minutes with me answering all my questions and giving me quotes on different policy changes I wanted to know about. Totally recommend this office, everyone there has always been terrific. Thank You Kathy for your superior customer service!!"
We responded:
"Thank you for this great review Rhonda!! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority here at Tom Lane State Farm Insurance in Bethalto! We look forward to continuing to support your insurance needs! Thank you for your business!"
Josh Bean
February 20, 2025
5
out of
5
rating by Josh Bean
"Kendra was very patient and professional. She kindly waited for me as I sorted through my info to find what she needed and was quick and ended up saving me money by the end of the conversation."
We responded:
"Thank you for your kind words about Kendra, Josh! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure all our customers are well taken care of! Thank you for this great review and for trusting us with your insurance business!"
Debbie Hosier
February 18, 2025
5
out of
5
rating by Debbie Hosier
"Kimberly was very helpful and friendly. She offered me different options for my insurance and put the information in the mail for me to review"
We responded:
"Thank you for taking the time to share your thoughts Debbie! We’re glad to know you’re satisfied with the service at Tom Lane State Farm Insurance in Bethalto. Kim and her teammates work very hard to make sure you and all our customers are well taken care of! If you ever have any questions or need assistance, we’re here to help!"
debbie hearn
February 17, 2025
5
out of
5
rating by debbie hearn
"I worked with Katie and Kathy today at Tom Lane’s location in Bethalto, Il. I had a lot of questions, phone calls and they were both amazing in helping my family deciding which policy was the best for our Family. We would highly recommend!!! 10 Stars 😊"
We responded:
"We’re thankful for your business Debbie! Also, thank you for this great review and kind words about Katie and Kathy! All of us here at Tom Lane State Farm in Bethalto want to make sure you are pleased with your service! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jacob Williams
February 17, 2025
5
out of
5
rating by Jacob Williams
"Kimberly is always very helpful and kind, as are the rest of the staff!"
We responded:
"Thank you for taking the time to share your thoughts Jacob! We’re glad to know you’re satisfied with the service at Tom Lane State Farm in Bethalto! If you ever have any questions or need assistance, we’re here to help! Thank you for your business!"
Shaker
February 17, 2025
5
out of
5
rating by Shaker
"My car wouldn't start so I called my Tom Lane insurance office and Jennifer took care of everything. The tow truck driver had an awesome personality, Thanks Tom Lane/ Jennifer for all that you do!"
We responded:
"It is our pleasure! We are glad your car got taken care of. Jennifer and her teammates want to make sure you and all our customers are well taken care of here at Tom Lane State Farm Insurance Agency in Bethalto! Thank you for trusting us with your business!"
BigDog Rottweiler
February 17, 2025
5
out of
5
rating by BigDog Rottweiler
"I wanna send out a special thanks to Kim at State Farm insurance for all her help and keeping informed of things going with my coverage. She has been very helpful. Again thank you Kim. Keep up the good work."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Tom Lane State Farm in Bethalto! If you ever have any questions or need assistance, we’re here to help!"
ShaneBronco
February 14, 2025
5
out of
5
rating by ShaneBronco
"Jennifer is very knowledgeable and efficient. I would recommend her to anyone looking for help with insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Donnie Darrow
February 10, 2025
5
out of
5
rating by Donnie Darrow
"Kimberly was very polite and great to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Larry K
February 10, 2025
5
out of
5
rating by Larry K
"Kimberly and staff always take care of my needs. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Katie Brown
February 7, 2025
5
out of
5
rating by Katie Brown
"Spoke with Kimberly about ins and she was really sincere about life ins and made me understand how important it is. So sweet."
We responded:
"Thank you for this great review and kind words about Kim, Katie! We feel that life insurance is about the most important product we can offer a customer to help reduce some of the stress in an already very stressful and emotional time. Thank you for your business and feel free to call so we can get something that will fit your needs! "
Allen W
February 6, 2025
5
out of
5
rating by Allen W
"Quick and easy service, solves problems fast as well"
We responded:
"We’re thankful for your feedback! It’s our pleasure here at Tom Lane State Farm Insurance in Bethalto to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Sarah Worlitz
February 6, 2025
5
out of
5
rating by Sarah Worlitz
"Kendra was so helpful, thorough, and efficient in my transactions! In today's world, service can be lacking, it's so refreshing to have a "Kendra" to assist me!"
We responded:
"Thank you Sarah! We’re honored by your positive feedback and great review!! We look forward to continuing to provide you with great service here at Tom Lane State Farm Insurance in Bethalto! If there is anything else we can do for your insurance needs, just let us know! Thank you for your long-term business with us!"