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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bethany Christine

October 9, 2026

5  out of  5
rating by Bethany Christine
"This office is great to work with! Kathy always goes above and beyond"
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Joshua Hellums

October 9, 2026

5  out of  5
rating by Joshua Hellums
"Quick & friendly service. Extremely easy to work with and always there to answer any questions I have on my policies."
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Susan

October 9, 2026

5  out of  5
rating by Susan
"I have been with doing business with Tom Lane for more than 20 years. He has a wonderful staff and reasonable prices."
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Eric Anderson

October 8, 2026

5  out of  5
rating by Eric Anderson
"Truly a great team and wonderful experience since i switched to your agency. Daphne is very friendly, knowlegeable and wonderful to work with. She goes above and beyond to answer questions and solve problems. I couldnt be happier."
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Kathryn Hagans

October 8, 2026

5  out of  5
rating by Kathryn Hagans
"Wonderful customer experience with Kimberly 😊. She was able to quickly get me the support I needed without any issues."
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Allen Anderson

October 6, 2026

5  out of  5
rating by Allen Anderson
"Called to get my insurance back on my mustang and they took care of it in a matter of minutes!!! Very friendly and professional people that work there. Highly recommend them for all your insurance needs!!! Had an accident with the Fussion the other day. Lauren help me out SO MUCH with everything. Had a few questions and she got back with me in minutes!!! Very helpful and professional people. Great service with everyone up there!!!"
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Derek Edwards

October 6, 2026

5  out of  5
rating by Derek Edwards
"Great office and great staff!"
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Marsha Meyers

September 29, 2026

5  out of  5
rating by Marsha Meyers
"Very easy to work with, all the employees that I have dealt with have been very helpful and courteous..switched to this agency from a different state farm agency and have been very happy"
We responded:
"Thank you so much for the 5 stars, Marsha! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Mandi Garza

September 25, 2026

5  out of  5
rating by Mandi Garza
"As always, Kimberly is always such a delight to work with! Always appreciate their help when I call!"
We responded:
"Thank you for your review and great words about Jennifer Mandi! Jen and the rest of the team at Tom Lane State Farm Insurance in Bethalto appreciate it and your business very much! "
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angela Greenlee

September 25, 2026

5  out of  5
rating by angela Greenlee
"Ive been moved around to Several State Farm offices and my first time calling the Bethalto office was wonderful! Very happy & positive person. The reception was extremely helpful and answered all my questions. She went out of her way to review my policy and to update my information."
We responded:
"Thanks so much for the amazing review, Angela! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
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deborah welker

September 25, 2026

5  out of  5
rating by deborah welker
"Kimberly is huce and Always Happy."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Savannah Wells

September 25, 2026

5  out of  5
rating by Savannah Wells
"Very helpful and customer service is great!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Yvette Williams

September 23, 2026

5  out of  5
rating by Yvette Williams
"Kimberly was very helpful and very nice with all the help she gave I highly recommend her thank you Kimberly I enjoy are chats and help God bless you"
We responded:
"We really appreciate your 5-star review and kind words about Kimberly, Yvette!! Providing great service is the goal of her and her teammates here at Tom Lane State Farm in Bethalto!! We’re so happy to know we met your expectations!! "
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Flaze Peoples

September 17, 2026

5  out of  5
rating by Flaze Peoples
"Great service friendly and very helpful"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Gary VanJelgerhuis

September 17, 2026

5  out of  5
rating by Gary VanJelgerhuis
"I recently purchased a mobility scooter and also a carrier for my vehicle. I called Jennifer for a quote to insure them. Within 24 hours I am covered! Thank you Jennifer you ROCK!!!"
We responded:
"Thank YOU Gary! We certainly appreciate this great review and your long-term business with Tom Lane State Farm Insurance in Bethalto. "
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Steve McRae

September 14, 2026

5  out of  5
rating by Steve McRae
"Tom Lane State Farm Insurance is the place to go for insurance needs. Kimberly and Jennifer helped me out today; they were prompt, professional, knowledgeable. and friendly."
We responded:
"Thanks so much for the amazing review, Steve! We really appreciate your support! Just reach out anytime if you need us - we’re here for you. Thank you for your long tenure of business with us!!"
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julie howard

September 14, 2026

5  out of  5
rating by julie howard
"Thank you Kimberly for always being so helpful and explain things. Always make me feel like you care."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kaylee Klaustermeier

September 14, 2026

5  out of  5
rating by Kaylee Klaustermeier
"Jennifer helped me set up renters insurance for my new apartment and the process was quick and easy. She was very helpful!"
We responded:
"Thanks Kaylee!! Glad Jennifer and her team could help you out!! Thank you for your business!!"
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Jill Jeffery

September 10, 2026

5  out of  5
rating by Jill Jeffery
"Jennifer has always been great to work with and answers any questions I have quickly."
We responded:
"Thanks so much for the amazing review, Jill! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
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Vicki Broyles

September 9, 2026

5  out of  5
rating by Vicki Broyles
"I called the office and talked to Kim. She answered the questions I had about my bill and I walked away with great satisfaction knowing my question had been answered and all was good! Great people at Tom’s office!"
We responded:
"Hi Vicki! Thank you for this great review and kind words about Garett!! We certainly appreciate your business! Thank you!!"
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Josh Martinez

September 9, 2026

5  out of  5
rating by Josh Martinez
"Lauren was so helpful resolving my issues! 100% recommend her!"
We responded:
"Thanks so much for the amazing review, Josh! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. Thank you so much for the 5 stars, Josh! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Joe Turner

September 8, 2026

5  out of  5
rating by Joe Turner
"Amazing Company they are very knowledgeable and their customer service as above anybody I’ve ever encountered"
We responded:
"Joe, thank you for the fantastic review! We’re always here to support you with your insurance needs in Bethalto. "
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Gail Myers

September 3, 2026

5  out of  5
rating by Gail Myers
"Kimberly and the girls are awesome at Tom's office! Recommend!!"
We responded:
"Thanks so much for the amazing review, Gail! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
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Amanda Vogel

September 3, 2026

5  out of  5
rating by Amanda Vogel
"Amazing service as always with Tom Lane office"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Kevin Penberthy

September 3, 2026

5  out of  5
rating by Kevin Penberthy
"Kim at State Farm is best. She is exceptional at her job and makes my life easier!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "