State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lance Darr
January 14, 2026
"Always smiling faces when I walk in!!"
Destini Lednicky
January 12, 2026
"Always great service from this office!"
Charmion Gorden
January 12, 2026
"It was a pleasure working with Jennifer. She was kind and helped me get a good rate."
Jimmy Bell
January 9, 2026
"Kimberly is always kind and takes care of me. Very helpful."
hueby94
January 7, 2026
"Dealing with Jennifer is always quick and easy. She has helped me understand all options and costs with multiple policy changes. Thank you!"
"Thank you for your 5-star review! Jennifer and her teammates here at Tom Lane State Farm work very hard to make sure you are all well taken care of! We are happy to be your good neighbor! Thank you for your business!"
Deborah Drew
January 5, 2026
"Went in to pay our bill and Kimberly is the first I see and is always so helpful, always smiling, and just so sweet and kind. Amazing customer service!"
Holly Stambaugh
December 31, 2025
"Hello, this office is above and beyond! Love working and communicating with them. Thanks Kimberly, you guys are THE BEST!"
"Thank you so much Holly for these very kind words! Providing exceptional customer service is our top priority! So we are thrilled that you feel we went above and beyond for you! Thank you for being a long term customer of Tom Lane State Farm in Bethalto! We look forward to taking care of you in the future!"
Francis Bonneville
December 30, 2025
"Had some questions and concerns regarding my Auto Insurance coverage. Kathy listened to my concerns and did the appropriate research and answered questions reassuring me I had the coverage I wanted. Kathy was courteous, patient and efficient in helping me."
"This is great to hear Francis!! We’re very thankful for your feedback about your positive experience with Jennifer! It’s hers and her teammates' pleasure to assist you with your insurance needs here at Tom Lane State Farm Insurance in Bethalto. If there is anything else we can do to help, please let us know! Thank you for your business!!"
Kimberly Sproull
December 24, 2025
"My kiddos seem to be accident pron. I feel like we are always at the hospital, doctors' office for some kind of sports injury. Tom talked to me about a hospital income policy and how it could help if there ended up being a surgery or hospital stay. I was able to sit down with Garett and go over all the options and now I feel better knowing we are covered and the premium was so reasonable. Thanks Tom Lane State Farm!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Vicki Broyles
December 23, 2025
"A text to Jennifer @Tom Lane State Farm requesting added coverage to my Homeowners Policy and the extra coverage was added in the snap of a finger! This Agency is the Best of the Best in the Riverbend! Great group of professionals at this office! All of my Insurance needs met in one place. They have me for life! Well Done, everyone!"
"Thank you for the great response Vicki. Sure appreciate you being a long time customer with Tom Lane State Farm here in Bethalto!!"
Manhar Maisuria
December 20, 2025
"Excellent service"
"Thank you for this 5-star review Manhar!! We at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all of our customers are well taken care of. Thank you for your business!"
Brooke Isringhausen
December 19, 2025
"Everyone is friendly and helpful."
"Thank you for reviewing our State Farm office Brooke! We’re thrilled to know you had a positive experience with the team here at Tom Lane State Farm Insurance in Bethalto!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs!! Have a great Christmas season!!"
Misty Floyd
December 17, 2025
"Lauren was wonderful and explained my policies perfectly!"
"We’re honored by your great review, Misty!! Lauren and her teammates here at Tom Lane State Farm Insurance in Bethalto are very happy to provide you and all our customers with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!!"
Dan Gonzales
December 17, 2025
"Jennifer did a great job at helping me save money and made it very easy. She was patient and listened to all my suggestions. Thank you."
"Thank you for reviewing our State Farm office Dan! We’re thrilled to know you had a positive experience with us; Jennifer and her teammates here at Tom Lane State Farm Insurance in Bethalto put your satisfaction as our top priority! We look forward to continuing to support your insurance needs."
William Scott Woods
December 12, 2025
"Kimberly and all staff at Tom Lane, State Farm are awesome. Very helpful and professional even with minor questions or needs. I highly recommend"
"We appreciate your review! We are delighted to know you had a great experience with Kimberly and her teammates at Tom Lane State Farm Insurance in Bethalto!! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!!"
Anita Teets
December 11, 2025
"Tom Lane’s State Farm office personnel are absolutely wonderful! Super helpful, kind, knowledgeable and I’m so thankful that I know they are always here for me 💯"
"Thanks for this great review Anita!! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you for your business!!"
John Ervin
December 8, 2025
"Kimberly went above and beyond to help me get my phone and my drive safe and save. I’m so happy to be with a family oriented office!"
"We’re thankful for your feedback John! It’s our pleasure to assist you with your insurance needs. We are very happy to have you here with us at Tom Lane State Farm Insurance in Bethalto! If there is anything else we can do to help, please let us know! Thank you!!"
Anna
December 5, 2025
"Lauren was awesome! She was able to get me a fantastic rate. She was very professional and polite! This is a great office to work with."
"Anna - thank you for this great review! Katie and all our team at Tom Lane State Farm really strive to go the extra mile to help meet our customer's insurance needs. Thank you for your business!"
Tammy Mcbride
December 4, 2025
"Jennifer was awesome!! If you need anything she is the girl! She is helpful and very professional. Helped me so much Thank you 💓"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Natalie Kessler
December 3, 2025
"I received a call from Kathy from Tom Lane State Farm Insurance. She had a question concerning our residence. She was so friendly and resolved the matter quickly! So nice to talk to!"
"Thank you for taking the time to give us this great review, Natalie!! We’re glad to know you’re satisfied with the service our team here at the office provides. It is our main priority to make sure you and all our customers are well taken care of. If you ever have any questions or need assistance, we’re here to help! Thank you for your business!!"
Brittany Smith
December 3, 2025
"Kimberly Sproull very helpful and gave me good advice"
"Thanks for this great review and kind words, Brittany!! I'm very happy she was able to make things so much better for you!! Thank you for your trust in Tom Lane State Farm Insurance Agency to handle your insurance and financial services business!!"
Bev Gould
December 1, 2025
"They have been great with me, going the extra mile."
"Thank you for reviewing our State Farm office Bev ! We’re thrilled to know you had a positive experience with our team here at Tom Lane State Farm in Bethalto! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Larney Mcnear
December 1, 2025
"Visited the office to make my payment. Per usual Kimberly helped me and is always nice and helpful. Love the staff at Tom's office."
"Thank you for taking the time to share your thoughts Larney!! We’re glad to know you’re satisfied with Kim and the whole team here at Tom Lane State Farm Insurance in Bethalto! We're very thankful for your long-term as a customer!! If you ever have any questions or need assistance, you know we’re here to help!"
Robert Lowrance
November 21, 2025
"Tom's office is great to work with. They are a great group of people in the office and always take care of you"
"Thank you for this great review, Robby! We’re thrilled to know you had a positive experience with our State Farm office! Thank you for your business!"
Eli Flanigan
November 21, 2025
"I talked to Kimberly she’s very nice and will explain everything"
"Thank you for this 5-star review, Eli!! Kimberly and her teammates here at Tom Lane State Farm in Bethalto make it their priority to make sure your insurance needs are handled well! If there is anything else we can do to help, please let us know!"