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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Judy Smith

Judy Smith

October 28, 2026

5  out of  5
rating by Judy Smith
"Jennifer helped us identify an impact-resistant discount for our new roof which saved us $100 a year on our homeowners policy. Thanks for your diligence I saving us money."
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Amy Cummings

October 27, 2026

5  out of  5
rating by Amy Cummings
"I just had to make a change to my auto insurance. I called Jennifer Apotheker, my representative from Tom Lane's office and she helped me through the process and helped me get the best coverage for my situation."
We responded:
"Thank you for this great review Amy!! We’re thrilled to know you had a positive experience!! Jennifer and her teammates make our customer's satisfaction their top priority! We look forward to continuing to support your insurance needs!!"
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John D

October 27, 2026

5  out of  5
rating by John D
"Jennifer is very knowledgeable about life insurance policies that they sell at State Farm and found one that fit me well. She is very good at what she does too."
We responded:
"John, it is a pleasure to hear what a wonderful experience you have had with Jennifer! She and her teammates here at State Farm Insurance are very happy to have you with us! Thank you for your business!!"
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Lisa Campbell

October 15, 2026

5  out of  5
rating by Lisa Campbell
"We have home and auto insurance through Tom Lane Agency and couldn't be happier. From the front desk to the agents, they made sure we were taken care of. Very kind and knowledgeable, made us feel like we were part of their family. Highly recommend them for all your insurance needs."
We responded:
"Thank you so much Lisa! We are very happy to be able to provide you such a great experience. The team works very hard to make sure you all are well taken care of! Thank you for your business!!"
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Janet Whalum

October 14, 2026

5  out of  5
rating by Janet Whalum
"Great customer service and great rates! Kimberly always goes above and beyond!!!!!"
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Alex Kolakowski

October 14, 2026

5  out of  5
rating by Alex Kolakowski
"Love everyone there."
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Mick Sabolo

October 14, 2026

5  out of  5
rating by Mick Sabolo
"Purchased a new vehicle and called to change my insurance from my old vehicle to my new. Heck I did not even have to pause my TV show. Got it done on a commercial break!!!"
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Brandon Berghoff

October 14, 2026

5  out of  5
rating by Brandon Berghoff
"Excellent customer service and very knowledgeable about different plans and what is best for your situation"
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Kelly Knight

October 13, 2026

5  out of  5
rating by Kelly Knight
"Always welcoming!!
Always able to help me with limited wait time
Very pleased."
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Bethany Christine

October 9, 2026

5  out of  5
rating by Bethany Christine
"This office is great to work with! Kathy always goes above and beyond"
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Joshua Hellums

October 9, 2026

5  out of  5
rating by Joshua Hellums
"Quick & friendly service. Extremely easy to work with and always there to answer any questions I have on my policies."
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Susan

October 9, 2026

5  out of  5
rating by Susan
"I have been with doing business with Tom Lane for more than 20 years. He has a wonderful staff and reasonable prices."
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Eric Anderson

October 8, 2026

5  out of  5
rating by Eric Anderson
"Truly a great team and wonderful experience since i switched to your agency. Daphne is very friendly, knowlegeable and wonderful to work with. She goes above and beyond to answer questions and solve problems. I couldnt be happier."
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Kathryn Hagans

October 8, 2026

5  out of  5
rating by Kathryn Hagans
"Wonderful customer experience with Kimberly 😊. She was able to quickly get me the support I needed without any issues."
Profile photo of Allen Anderson

Allen Anderson

October 6, 2026

5  out of  5
rating by Allen Anderson
"Called to get my insurance back on my mustang and they took care of it in a matter of minutes!!! Very friendly and professional people that work there. Highly recommend them for all your insurance needs!!! Had an accident with the Fussion the other day. Lauren help me out SO MUCH with everything. Had a few questions and she got back with me in minutes!!! Very helpful and professional people. Great service with everyone up there!!!"
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Derek Edwards

October 6, 2026

5  out of  5
rating by Derek Edwards
"Great office and great staff!"
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Marsha Meyers

September 29, 2026

5  out of  5
rating by Marsha Meyers
"Very easy to work with, all the employees that I have dealt with have been very helpful and courteous..switched to this agency from a different state farm agency and have been very happy"
We responded:
"Thank you so much for the 5 stars, Marsha! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Profile photo of Mandi Garza

Mandi Garza

September 25, 2026

5  out of  5
rating by Mandi Garza
"As always, Kimberly is always such a delight to work with! Always appreciate their help when I call!"
We responded:
"Thank you for your review and great words about Jennifer Mandi! Jen and the rest of the team at Tom Lane State Farm Insurance in Bethalto appreciate it and your business very much! "
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angela Greenlee

September 25, 2026

5  out of  5
rating by angela Greenlee
"Ive been moved around to Several State Farm offices and my first time calling the Bethalto office was wonderful! Very happy & positive person. The reception was extremely helpful and answered all my questions. She went out of her way to review my policy and to update my information."
We responded:
"Thanks so much for the amazing review, Angela! We really appreciate your support here in Bethalto. Just reach out anytime if you need us - we’re here for you. "
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deborah welker

September 25, 2026

5  out of  5
rating by deborah welker
"Kimberly is huce and Always Happy."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Savannah Wells

September 25, 2026

5  out of  5
rating by Savannah Wells
"Very helpful and customer service is great!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Yvette Williams

Yvette Williams

September 23, 2026

5  out of  5
rating by Yvette Williams
"Kimberly was very helpful and very nice with all the help she gave I highly recommend her thank you Kimberly I enjoy are chats and help God bless you"
We responded:
"We really appreciate your 5-star review and kind words about Kimberly, Yvette!! Providing great service is the goal of her and her teammates here at Tom Lane State Farm in Bethalto!! We’re so happy to know we met your expectations!! "
Profile photo of Flaze Peoples

Flaze Peoples

September 17, 2026

5  out of  5
rating by Flaze Peoples
"Great service friendly and very helpful"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Gary VanJelgerhuis

Gary VanJelgerhuis

September 17, 2026

5  out of  5
rating by Gary VanJelgerhuis
"I recently purchased a mobility scooter and also a carrier for my vehicle. I called Jennifer for a quote to insure them. Within 24 hours I am covered! Thank you Jennifer you ROCK!!!"
We responded:
"Thank YOU Gary! We certainly appreciate this great review and your long-term business with Tom Lane State Farm Insurance in Bethalto. "
Profile photo of Steve McRae

Steve McRae

September 14, 2026

5  out of  5
rating by Steve McRae
"Tom Lane State Farm Insurance is the place to go for insurance needs. Kimberly and Jennifer helped me out today; they were prompt, professional, knowledgeable. and friendly."
We responded:
"Thanks so much for the amazing review, Steve! We really appreciate your support! Just reach out anytime if you need us - we’re here for you. Thank you for your long tenure of business with us!!"