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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jody Jedlicka

August 27, 2023

5  out of  5 rating by Jody Jedlicka
"Great group!"

Robert Cook

August 25, 2023

5  out of  5 rating by Robert Cook
"When our Allstate Homeowners Ins went up 30% we knew it was time to shop around. We decided to contact 2 or 3 companies to compare rates. Over the years I’ve received numerous mailings from The Tom Lane State Farm Agency so I added him to my search list. When I called I spoke to Kendra and after a brief conversation I knew this was where I wanted to take my business. I never did contact a second or third company. Kendra made the process of changing from my old insurer of 20+ years to State Farm very simple. We ended up not only switching our Homeowners Ins to State Farm but also 3 vehicles, 3 utility trailers and an ATV. We’re saving about $1000 per year overall! Thanks Kendra and thanks State Farm."

Firstnon Last

August 4, 2023

5  out of  5 rating by Firstnon Last
"friendly guy , I would recommend them"

Janis Moore

August 1, 2023

5  out of  5 rating by Janis Moore
"Tom Lane is an excellent agent and representative for State Farm. He is knowledgeable, kind and helpful, and since he and his family came to Bethalto (over 15 years ago), they have become an integral part of the community. Jerry & I would highly recommend him to anyone looking for a top notch agent."

Rena' Becker

July 26, 2023

5  out of  5 rating by Rena' Becker
"Jen with Tom Lane State Farm helped us obtain a Certificate for our Gator in record time, was pleasant and knowledgeable. I would highly recommend Tom Lane State Farm."

Richard Combes

July 12, 2023

5  out of  5 rating by Richard Combes
"Great! Treated us as we expected to be treated. Recommend Tom Lane to anyone who needs insured."

Stephen Rider

July 7, 2023

5  out of  5 rating by Stephen Rider
"I’ve been a customer since 2016. Tom and his staff have nothing short of amazing. Customer service is there #1 goal and every time I have a question or concern they are always right there to help. When it comes to protecting you and your family Tom and his staff make you feel like family. Besides God (no comparison) I put my insurance trust in Tom Lane State Farm."

Jordan Linville

June 9, 2023

5  out of  5 rating by Jordan Linville
"I talked to Kimberly and she was amazing super helpful and friendly, even made sure everything was correct on my account!"

Rebecca Schneider

May 12, 2023

5  out of  5 rating by Rebecca Schneider
"Every time I call, have a question or concern the staff here always goes above and beyond. They have always exceeded my expectations. Great job!"

Darlene Pingolt

April 28, 2023

5  out of  5 rating by Darlene Pingolt
"Great Service!"

Berda Robbs

April 20, 2023

5  out of  5 rating by Berda Robbs
"Kimberly offered great customer service today!!"

Heather Campbell

April 20, 2023

5  out of  5 rating by Heather Campbell
"Garrett Braun is my insurance account representative and he was amazing to deal with! Made the process easy peasy!! I’m switching from American Family to StateFarm and I’m literally saving $140 a month. Garrett was fast at responding and I didn’t feel any pressure to buy more than what I needed. He was fun to communicate with and felt like I was talking to my old pal the whole time. I highly recommend coming to this location and hopefully if you make the transition you get to deal with him because he’s the best. Thanks again for all of your help! You deserve a raise for being one of the best around. 10/10 recommend!"


April 20, 2023

5  out of  5 rating by Marcus
"Kimberly Sproul offered great service fast and direct"

Paige Palmer

April 20, 2023

5  out of  5 rating by Paige Palmer
"I have spoken to Kendra multiple times and she is a joy to work with"

Denise Hediger

April 19, 2023

5  out of  5 rating by Denise Hediger
"Kimberly was the best agent I have ever spoken with. She was very professional and SO sweet, and she also solved my difficult issue!!"

Danny Greenlee

April 14, 2023

5  out of  5 rating by Danny Greenlee
"Always very helpful"

Lorena Redman-Brown

April 14, 2023

5  out of  5 rating by Lorena Redman-Brown
"Kimberly was very helpful, kind, and patient. She assists with any questions and is an asset to State Farm"

Ariel Mounce

April 6, 2023

5  out of  5 rating by Ariel Mounce
"Vicki was so absolutely amazing with helping me. I absolutely love doing business with them!"

Josh Teems

March 28, 2023

5  out of  5 rating by Josh Teems
"garret braun is the best"

Jamie Mcgarvey

March 27, 2023

5  out of  5 rating by Jamie Mcgarvey
"Switched over car insurance today when we bought a new vehicle. Very smooth process and answered all of my questions! Awesome and very helpful place."

Carol Winfree

March 22, 2023

5  out of  5 rating by Carol Winfree
"My family has had Tom Lane insurance for over 20 years. Kendra DeMars was so helpful and friendly. She is very patient and answers all questions about my policies. Very knowledgeable. Thank you Kendra."

Corey Helling

March 21, 2023

5  out of  5 rating by Corey Helling
"Been with them for years. The people here are amazing — especially Kendra."

Andrea Fox

March 21, 2023

5  out of  5 rating by Andrea Fox
"Staff is extremely friendly and professional."

michael ambrose

March 20, 2023

5  out of  5 rating by michael ambrose
"Great customer service"

John Franklin

March 17, 2023

5  out of  5 rating by John Franklin
"Came in to Tom Lanes office to make a payment and needed help with my drive safe and save app. Kimberly walked me through it and was very helpful and fixed my app. Very pleased."