State Farm® Insurance Agent Tom Lane
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Smith
August 14, 2025
5
out of
5
rating by Michael Smith
"I just want to say thanks Kathy for getting my car insurance swapped out. Great job. Mike"
We responded:
"Great Mike!! Kendra and her teammates at Tom Lane State Farm in Bethalto do a great job taking care of our customers! Thank you for being a long-term customer! We appreciate your business!!"
Paul Standefer
August 13, 2025
5
out of
5
rating by Paul Standefer
"Jennifer at Tom Lane State Farm has been extremely helpful to work with. Her follow up is precise and always with a sense of urgency. Thanks for the great service."
We responded:
"Thank you for this great review Paul! We’re happy Jennifer has taken great care of you. It is her and her teammates goal to make sure all of our customers here at Tom Lane State Farm insurance in Bethalto are well taken care of!! Thank you for your long tenure as a customer! It is much appreciated!"
Sharon Haughey
August 8, 2025
5
out of
5
rating by Sharon Haughey
"Always friendly, efficient, and painless"
Courtney Corbitt
August 1, 2025
5
out of
5
rating by Courtney Corbitt
"Talked to Kendra on the phone to get my insurance on my scooter reinstated. She was very friendly and helped me."
We responded:
"Thank you for reviewing our State Farm office Courtney! We’re thrilled to know you had a positive experience with Kendra; Your satisfaction is the top priority of her and her teammates!! We look forward to continuing to support your insurance needs!"
Rickey Buie
July 30, 2025
5
out of
5
rating by Rickey Buie
"The best agent around i will highly recommend if you from this area go with tom"
We responded:
"We’re thankful for your feedback Rickey!! It’s our pleasure to assist you with your insurance needs here at Tom Lane State Farm Insurance in Bethalto! We certainly appreciate your long tenure as a customer! If there is anything else we can do to help, please let us know!!"
Deanna Huntsman
July 29, 2025
5
out of
5
rating by Deanna Huntsman
"Kathy and the team here are the most helpful and wonderful to work with!"
We responded:
"Thank you for this great review Deanna! We’re thrilled to know you had a positive experience with Kathy and her teammates here at Tom Lane State Farm Insurance in Bethalto!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs! Thank you for your business!!"
Shawn Liebheit
July 24, 2025
5
out of
5
rating by Shawn Liebheit
"Jennifer was quick to get me quotes for several cars I was looking at, let her know what I ended up getting and had my new cards to me in no time!"
We responded:
"We’re thankful for your feedback and continued business Shawn! Jennifer and Garett and their teammates here at Tom Lane State Farm Insurance in Bethalto all make it a priority to make sure all our customers are taken care of! t’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!!"
erskine reed
July 21, 2025
5
out of
5
rating by erskine reed
"They was really helpful and prompt getting me insured👍👍👍👍👍"
We responded:
"Thank you for your positive feedback of Tom Lane State Farm Insurance in Bethalto!! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you for your business!"
Karla Grant
July 18, 2025
5
out of
5
rating by Karla Grant
"Staff is very friendly and helpful."
We responded:
"We appreciate your great review Karla!! We are delighted to know you had a great experience with Tom Lane State Farm Insurance in Bethalto. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you for your business!"
Charlotte Ingold
July 17, 2025
5
out of
5
rating by Charlotte Ingold
"Kathy was very pleasant and helpful. Goal accomplished 😊"
We responded:
"Thank you for taking the time to share your thoughts Charlotte! We’re glad to know you’re satisfied with the service at Tom Lane State Farm Insurance in Bethalto. If you ever have any questions or need assistance, we’re here to help! Thank you for your long-term business with us! We certainly appreciate it!"
andrea buettner
July 10, 2025
5
out of
5
rating by andrea buettner
"Kendra Demars has been the best. She has been so amazing during our claim process to policy updates and being so understanding and kind. I can’t thank her enough for everything."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lana Facciolini
July 10, 2025
5
out of
5
rating by Lana Facciolini
"Jen was very helpful! Everyone at the office were very friendly! They made getting my changes done easy."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tammy Clements
July 10, 2025
5
out of
5
rating by Tammy Clements
"Kathy at State farm in Bethalto waa great!! Very helpful and informative ahe iswonderful at her job.!! I recommend her highly. 5 stars"
We responded:
"Thank you for this 5-star review and kind words about Kendra, Tammy!! She and her teammates here at Tom Lane State Farm Insurance in Bethalto work very hard to make sure you and all our customers are well taken care of! Thank you for your business!!"
Liz Bielic
July 10, 2025
5
out of
5
rating by Liz Bielic
"I have been with Tom and his team for close to 20 years! The exceptional service and quality of care they have always provided has kept me a loyal client. We have been through multiple houses, cars and added on teenage drivers together."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jonathan Spink
July 9, 2025
5
out of
5
rating by Jonathan Spink
"Always so curious and helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tammy Whitley
July 9, 2025
5
out of
5
rating by Tammy Whitley
"Kim was very helpful and always has a smile in her voice. She took care of me in record time and I appreciate that."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Emiliah Chandler
July 7, 2025
5
out of
5
rating by Emiliah Chandler
"I worked with Kendra on an auto claim that I had. She is always amazing to work with and prompt with all of her replies. She is super knowledgeable and eager to help with anything that we might need of her."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Lori Ahlers
July 3, 2025
5
out of
5
rating by Lori Ahlers
"Office staff is always efficient and kind. Thanks to Kimberly for taking care of the proof of coverage for my solar panels :)"
We responded:
"Thank you for your 5-star review Lori! The team here at Tom Lane State Farm Insurance in Bethalto are very happy to be your good neighbor! Thanks to you and Doug for your business!!"
Matt Liebheit
July 2, 2025
5
out of
5
rating by Matt Liebheit
"I've been working with Garret Braun at Tom Lane State Farm for years, and I couldn't ask for a better insurance agent. He handles all of my personal and rental property policies, and he's always professional, responsive, and easy to work with. Garret goes above and beyond to make sure everything is covered properly and that I understand my options. It's a huge relief knowing I have someone I can trust to handle all of my insurance needs. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
David Janes
July 1, 2025
5
out of
5
rating by David Janes
"Working with Jennifer at this office made the process of changing insurance so easy! Glad I made the choice to move to State Farm!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Stephanie Tendick
July 1, 2025
5
out of
5
rating by Stephanie Tendick
"Love all the peeps at State Farm Tom lanes office in Bethalto IL Kimberly is always so friendly and so helpful when I have to call the office. I always love talking to Kimberly and Sherri when I call up there. They always know how to help with all my questions and what I need. Thank you so much Stephanie Tendick."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Diana T
July 1, 2025
5
out of
5
rating by Diana T
"Katie at this office is amazing! She really takes the time to make sure I am getting the best coverage! Thanks for your help"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ronna Kuehnel
June 26, 2025
5
out of
5
rating by Ronna Kuehnel
"Thank you Kathy for the outstanding customer service. She answered all my questions and got back to me quickly. She was a pleasure to work with. Also, she is very kind and personable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Linda Skelton
June 26, 2025
5
out of
5
rating by Linda Skelton
"We had another wonderful experience with State Farm! Jennifer was extremely helpful with obtaining insurance on our new car. She was friendly, and very quick to get our policy updated. Thank you, Jennifer!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cindy Myers
June 26, 2025
5
out of
5
rating by Cindy Myers
"Tom and his team always go to bat for us! This post is from Rick who was very please with how Kimberly took care of business for us with the bank."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"